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Email


Please choose from the following questions.

If you can't find your question, please let us know and we'll answer it in e-mail and add it to the FAQ.

  1. How do I access my email on Dealer Support Services?
  2. Does Dealer Support Services provide auto-responder feature for their customers?
  3. Do you require an offsite email address?
  4. What does POP mean?
  5. Am I allowed to run mailbots on Dealer Support Services?
  6. Is it possible and how much extra would it cost to have an auto responder?
  7. Do you have any mailing-list programs like majordomo installed?
  8. Can files be attached to email that goes outside the system?
  9. What is a listserv?
  10. How do I redirect email to a different email address from my Dealer Support Services account?
  11. Is my user name the same as my email address?
  12. How do I convert a site's mailto orderform into a fax and fax it to my client.

Questions Answered Elsewhere


How do I access my email on Dealer Support Services?

You can get your email either by logging in and using the pine command or you can setup a POP3/SMTP mail client, like Eudora.

To setup a mail client, such as Eudora, use the following parameters (substituting your account name for where it says username):

SMTP Mail Server: Get This From Your Dialup Internet Service Provider
POP3 Mail Account: account and server name, i.e. username@he.net
POP3 Mail Password: your account password
Return Mail Address: account and server name, i.e. username@he.net

If you'd like to have your mail redirected to a another e-mail address, create a plain text file called .forward in your home directory containing the destination e-mail address.

Does Dealer Support Services provide auto-responder feature for their customers?

Yes, you can install your own mailbot. An example can be found at:

http://www.westnet.com/providers/mailbot.pl

One other little point we should mention, just in case you are new to Unix mail handling: your mailbot is invoked by creating a .forward file in your home directory containing a line like the following:

/home/youracct/mailbot.pl /home/youracct/mailbot.txt

This assumes your mailbot is at /home/youracct/mailbot.pl and yourmessage is at:

/home/youracct/mailbot.txt

Remember, this is just an example, and mailbot scripting is covered under the same guidelines as CGI script development; development or debugging of your scripts is not included with a Self Serve account.

Do you require an offsite email address?

Yes we do require an off site email address (a friends will do) where we can reach you.

What does POP mean?

MEANING 1: POP

As in: Do you have a POP on the east coast? Or: I live in Santa Clara. Do you have a POP near me? Or: What is your nearest POP to San Diego?

In these cases POP stands for Point of Presence and refers to the nearest phone number that somebody can dial to access the Internet. This assumes that we are a dialup Internet access provider, which we are not.

The only way to access our servers is over the Internet and that we do not offer dialup accounts.

MEANING 2: POP

As in: Do you have a POP/SMTP mail server? Or: Can I get my email with a POP e-mail client like Eudora?

In these cases POP stands for Post Office Protocol and refers to the protocol used to get e-mail from the server by e-mail clients like Eudora. By the way SMTP (which stands for Simple Mail Transport Protocol) is how e-mail clients like Eudora send mail.

Am I allowed to run mailbots on Dealer Support Services?

Yes! There are just a few guidelines.

  1. The mailbot must not be a broadcaster. It should not generate more than two outgoing messages for each incoming message. This prevents mailbots from being used as mailing lists. Mailing lists require special arrangement with Dealer Support Services as the bandwidth consumed is not covered by the normal Web/FTP accounts.
  2. The mailbot must not consume too much of the system resources; of primary concern, the CPU. Most mailbots are not a problem.

Is it possible and how much extra would it cost to have auto responders?

Yes, this is possible. You can install mailbot on our system. However, you will have to provide the mailbot. Alternatively, you can run shell scripts in response to getting mail.

Since you provide your own mailbot there is no charge.

Do you have any mailing-list programs like majordomo installed?

We are currently looking into this. The fee will be very competitive. We also have arrangements with third-party mailing-list maintainers and can manage a high-quality list for you.

Can files be attached to e-mail that goes outside the system?

Yes, although not every e-mail client can handle it.

Generally, attachments work best between people that correspond frequently and test it out first.

What is a listserv?

A listserv is an automated mailing list program.

How do I redirect email to a different email address from my Dealer Support Services account?

Create a text file called .forward in your home directory containing the destination email address. For example, youracct@somewhere.com

If you have a Econo Virtual Host Account or Business Virtual Host Account there is a way to forward several email addresses using a .virtualmail file.

Is my user name the same as my email address?

Yes. It's the eight character or less word that after the tilde "~" in your URL. It is also your email address. If your account name is rflyer, then depending on what server your account is on your e-mail address would be:

retailer@dss.he.net
or
rflyer@thor.he.net

How do I convert a site's mailto orderform into a fax and fax it to my client.

You can do this by combining the following products:

The best way to find out how to do this is to contact VirtuFlex. You can reach them at www.virtuflex.com




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Dealer Support Services
203 Pine Street
Fulton, NY 13069-2429
Phone: (315) 598-8082
Fax: (315) 422-3837